Plenary for the Customer Services for London Group.

We had a full agenda:

• The Front Office Project- Siobhan Coughlan - IDeA Lead for Service Transformation
• Speech self-service - Andrew Walker, Telephonetics VIP
• Customer Services Excellence - the successor to Chartermark - Lynnette Crowley – The Cabinet Office
• Updates on 101, Customer Insight and Out-of-hours.

As always, there will be plenty of opportunities for networking over coffee or lunch.

The entrance to the City Marketing Suite is in Basinghall Street.  Full directions can be downloadedby following this link to the Guildhall Guide

To book a place, please contact caroline.viac@londonconnects.gov.uk  

CSLG Agenda June 2008

The Front Office Project presentation

Joint Out of Hours Project presentation

101 presentation - Katherine Kane

The Telephonetics presentation is too large to put up here but if you would like a copy let me know and I'll send you one.