The purpose of this document is to:

•    Assist London authorities in making decision about service improvements
•    Identify joint activities which will support the Capital Ambition programme

The document has three sections:

1.    Where are we now? An overview of ICT enabled services provided directly to London residents, students, businesses and visitors
2.    Generic areas of collaborative opportunity
3.    Pan-London projects and activities

ICT map for London

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Information Sharing

London Connects is keen to promote best practice in information sharing between local government, health, police and other agencies. Indeed, our goal is to provide a central point of information governance and shared solutions for London Boroughs - as agreed recently by the Chief Executives' London Committee.

However, we are aware that this is a difficult area. The ICO have published their own very useful framework guidance on info sharing in general, yet we are still short of a definitive answer to questions like "do I need parties to sign a protocol or agree to guidelines?" or "what do I use for social care as opposed to crime and disorder?" In particular, people tend to ask us "is there a pan-London protocol?"

We are working on a briefing paper that covers all these questions but in the meantime Sukhvinder Kaur at London Fire has been working with a sub-group of the London Information Rights Forum to develop a simple template agreement for specific information sharing flows (e.g. asking for legal basis). This is currently being piloted in practical use and will be available here shortly.

If you are looking to share social care and patient identifiable data, there is already a funded proposal for a pan-London information sharing protocol based on the North East London ISP (attached below).

This is supported poltically or financially by London Councils, Government Office for London, Connecting for Health, London Challenge, Association of London Directors of Children's Services, London Ambulance Service and the Metropolitan Police. A new coordinator and support officer are currently being recruited and they are likely to be based at Tower Hamlets. The project rollout document is also attached below - so far K&C and Westminster Care Community have already joined and many are looking into it.

We would encourage you to join the online community for the NE protocol at http://www.espace.connectingforhealth.nhs.uk/

Related documents:

London ISP - PID

NE London ISP v11

Virtual London

Covering the Greater London area, Virtual London is the first three-dimensional model of an entire major city ever developed.  It was delivered in 2007 by London Connects (LC) on behalf of London’s public sector. 

Major uses of Virtual London include

•    Modelling large-scale developments

•    Mapping complex 3-D data sets (such as air pollution)

•    Deriving ‘fly through’ movies to aid communication with Londoners

Funded by LC, in conjunction with a contribution from the Department for Communities and Local Government, the model is licensed for use by the 33 London Boroughs and the Greater London Authority (excluding the functional bodies).  The 3-D model itself was constructed by the Centre for Advanced Spatial Analysis at University College London.

Further information on the model and its licensing can be found in the documents hosted on this web-page.

Data overview

The 3D model was created based on Ordnance Survey’s MasterMap Topography Layer and Infoterra’s 1-metre London LiDAR dataset. Infoterra’s 1-metre LiDAR dataset covers the London area within the M25 and was acquired in Summer 2005 using an Optech 2033 Laserscanner. OS MasterMap was used to provide the building outlines of the 3D Model while the LiDAR dataset was used to provide  building height related attributes. All the original OS MasterMap attributes were retained in the 3D Model.

Related Documents:

Virtual London Guidance Document

Virtual London Summary Information

Guidance notes - 3D VL KML version

License Agreement Greater London 3d Model - final version

Contractor License Agreement Greater London

Out of Hours

Surveys have shown that most boroughs use relatively costly in-house services to manage their telephone based out of hours (emergency type) contact with the public. At certain times of night, boroughs may have two staff answering fewer than two of three calls per hour. Indeed, there is clear evidence that efficiencies and service standards can be significantly improved via a shared call handling service in London.

The project is currently at the procurement stage for a joint Out of Hours call centre. Whilst maintaining the use of borough contact numbers and local front line service specifications, the selected external provider (borough or private sector) will record calls and ensure that those requiring urgent service provision are passed immediately to local on-call teams. 

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Related Documents:

OOH Short Service Description